Gateau Note Refund and Returns Policy

At Gateau Note, we are committed to ensuring that our customers enjoy the highest quality products. If you are unhappy with your purchase for any reason, please review our Refund and Returns Policy below.

Eligibility for Returns and Refunds

  1. Custom Cakes:

    • Due to the personalised nature of custom cakes, these items are non-refundable.
    • If there is an issue with the execution of your order (e.g., incorrect design, flavour, or decoration), please contact us. We may offer a partial refund, store credit, or a remake at our discretion.

  2. Pre-Made Cakes:

    • Refunds or exchanges may be offered for pre-made cakes if there is a legitimate concern about quality, freshness, or an error in your order.
    • Requests for refunds or exchanges must be made within 48 hours of purchase.

  3. Damaged or Incorrect Orders:

    • If your cake arrives damaged or the order is incorrect, please notify us immediately at [email protected]. Include photos of the product and a brief description of the issue.

  4. General Dissatisfaction:

    • We value our customers’ satisfaction. If you are unhappy with your purchase for any reason, reach out to us at [email protected], and we will work with you to find a solution.

How to File a Complaint or Request a Refund

  1. Email us at [email protected] with the following details:

    • Your name and contact information.
    • Order number or receipt details.
    • Description of the issue.
    • Photos of the product (if applicable).

  2. We will review your complaint and respond within 2 business days.

Exceptions to Refunds and Returns

  • We cannot accept returns or issue refunds for cakes that have been consumed beyond 25% of the original size.
  • Refunds are not available for dissatisfaction due to personal taste preferences.

Resolution Options

Depending on the nature of the complaint, we may:

  • Offer a replacement cake.
  • Issue a partial or full refund.
  • Provide store credit for future purchases.

Thank you for choosing Gateau Note. Your feedback is valuable to us, and we will do our best to resolve any concerns promptly.

For assistance, email us at [email protected].